Reference

Open harusjp with Legal clarity

harusjp keeps Legal details close to the account path, so you can check access conditions, identity steps, wallet records and contact routes before opening an account.

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CONTACT ROUTES

Reach support about Legal questions

A clear contact route helps when you need a policy answer rather than a lobby explanation. We separate account, payment and data requests so the right team can check the correct record.

Legal contact form Use the account contact form for requests about policy wording, account access conditions, data copies or changes to stored details. We use your registered phone number to locate the correct record and reply through the contact route attached to your account.
Live chat desk Live chat runs daily from 09:00 to 22:00 WIB for questions about Legal access, phone verification, cookies or a policy update. Keep your reference number ready, and we will direct the request to the relevant account or data team.
Wallet evidence For a Legal question involving DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity, send the transaction time and receipt reference. We can check the account ledger without asking you to disclose a password or private wallet PIN.
DATA PRACTICE

Understand how our Legal process works

The Legal process is designed to give you a practical route from question to answer. We record the request, check the account context and reply with the applicable policy wording rather than…

Account data

We use the account details you provide, including your registered phone number, to create an access record and respond to Legal requests. Before changing sensitive details, we may ask for phone verification so another person cannot redirect your account contact path.

Cookie choices

Cookies and similar storage can support sign-in continuity, security checks and page preferences. Our Legal contact route can explain the purpose of a cookie category and record a request about your choices without requiring you to share a password.

Login security

Keep your phone and login details private, and contact us if an unfamiliar access event appears. We may pause a sensitive account change until phone verification is complete, protecting the account record while the Legal request is assessed.

Payment records

A DANA, OVO, GoPay or QRIS receipt reference helps us connect a cashier event to your account. Bank transfer and virtual account checks follow the same principle: we inspect the reference and status, not your private banking password.

Retention requests

You may ask how long a particular account, support or transaction record is retained. Some records may need to remain available for security, dispute handling or local-law duties; we explain the reason and applicable period through the Legal contact route.

Policy changes

When Legal wording changes, we show the revised policy area and may request confirmation before continued access. If you want a correction, clarification or account-data change, send the exact section and your requested outcome through live chat or the contact form.

Find answers about harusjp Legal

These Legal answers cover the questions we hear before an account is opened or a policy request is sent. They explain access, account identity, payment evidence, stored data and contact handling in direct terms. If your situation is not covered, use live chat from 09:00 to 22:00 WIB or submit the account contact form with the relevant reference. We will assess the request under the policy and local conditions that apply to your account.

Legal covers account access, phone verification, policy changes, cookies, stored account records, payment references and contact requests. It also explains that access depends on local law and that our terms apply where local law permits. Read the policy before submitting account or wallet details.

Access depends on local law and the eligibility conditions that apply to your location and account. If access is available where local law permits, you can read the Legal notice before opening an account. We may request phone verification before account access or sensitive changes.

We use details needed for account access and support, including your registered phone number and information you submit through the account path. A Legal request may require an identity check before we discuss or change sensitive records. Never send your password or wallet PIN.

Send a request through the account contact form or live chat, stating whether you want a copy, correction or explanation of a stored record. Include your registered phone number and the relevant request details. We may verify your phone before disclosing or changing account data.

We use payment references, status details and timing to match a DANA, OVO, GoPay or QRIS event with your account. For bank transfer or virtual account activity, we follow the same check. We do not need your private wallet PIN or banking password.

Retention depends on the record and the reason it is needed, such as account security, payment disputes or local-law duties. Ask through the Legal contact route for the applicable period and reason. We will identify the relevant account or transaction record before responding.

Use live chat daily from 09:00 to 22:00 WIB or submit the account contact form with the policy section and date you are asking about. We can explain the revised wording, whether confirmation is needed and which access conditions apply where local law permits.

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